{"id":67409,"date":"2025-10-19T11:46:15","date_gmt":"2025-10-19T09:46:15","guid":{"rendered":"https:\/\/mexpo.eu\/?page_id=67409"},"modified":"2025-11-18T15:02:15","modified_gmt":"2025-11-18T14:02:15","slug":"formulario-servicio","status":"publish","type":"page","link":"https:\/\/mexpo.eu\/es\/formulario-servicio\/","title":{"rendered":"Formulario de solicitud de servicio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_toggle title=&#8221;\u26a0 <b>Lea esto antes de enviar su equipo a servicio t\u00e9cnico<\/b> \u26a0<br \/>Haga clic aqu\u00ed&#8221; style=&#8221;simple&#8221; custom_font_container=&#8221;tag:h2|font_size:20|text_align:center&#8221; custom_google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1763473368668{margin-bottom: 20px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-right: 20px !important;padding-left: 20px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: #FF9900 !important;}&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p>Antes de presentar un informe de fallas y enviar su equipo a nuestro centro de servicio, siga los pasos que se detallan a continuaci\u00f3n. La verificaci\u00f3n correcta de todos los puntos puede resolver el problema sin necesidad de una intervenci\u00f3n t\u00e9cnica.<\/p>\n<p><\/p>\n<h3><b>Paso 1: Comprobaci\u00f3n de Canales y Energ\u00eda<\/b><\/h3>\n<p><\/p>\n<ol start=\"1\" data-path-to-node=\"5\">\n<li>\n<p data-path-to-node=\"5,0,0\"><b>Canal del Transmisor:<\/b>\u00a0Aseg\u00farese de que\u00a0<b>solo un transmisor est\u00e9 operando en el mismo canal<\/b>\u00a0en su proximidad inmediata. Los conflictos de canales pueden causar interferencias.<\/p>\n<p><\/li>\n<p>\t<\/p>\n<li>\n<p data-path-to-node=\"5,1,0\"><b>Emparejamiento de Canales:<\/b>\u00a0Confirme que\u00a0<b>tanto el transmisor como el receptor est\u00e1n configurados en el mismo canal exacto<\/b>. Esto es crucial para una comunicaci\u00f3n adecuada.<\/p>\n<\/li>\n<p>\t<\/p>\n<li>\n<p data-path-to-node=\"5,2,0\"><b>Energ\u00eda del Transmisor:<\/b>\u00a0Verifique que las\u00a0<b>bater\u00edas del transmisor est\u00e9n completamente cargadas<\/b>. Los niveles bajos de energ\u00eda pueden provocar un funcionamiento inestable o una p\u00e9rdida total de la transmisi\u00f3n.<\/p>\n<\/li>\n<p><\/ol>\n<p><\/p>\n<h3><b>Paso 2: Verificaci\u00f3n del Receptor y la Funci\u00f3n Silencio<\/b><\/h3>\n<p><\/p>\n<ol start=\"4\" data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\"><b>Volumen del Receptor:<\/b>\u00a0Compruebe que el\u00a0<b>volumen del receptor est\u00e9 configurado al m\u00e1ximo<\/b>\u00a0(o a un nivel adecuado y audible). Aseg\u00farese de que no se haya silenciado o bajado accidentalmente.<\/p>\n<p><\/li>\n<p>\t<\/p>\n<li>\n<p data-path-to-node=\"8,1,0\"><b>Estado Silencio (Mute) del Transmisor:<\/b>\u00a0Aseg\u00farese de que la\u00a0<b>funci\u00f3n de silencio (mute) del transmisor est\u00e9 desactivada<\/b>.<\/p>\n<ul data-path-to-node=\"8,1,1\">\n<li>\n<p data-path-to-node=\"8,1,1,0,0\"><b>Indicador:<\/b>\u00a0Por lo general, esto significa que el\u00a0<b>LED verde del transmisor no debe parpadear<\/b>\u00a0(debe estar fijo, seg\u00fan el modelo). Si est\u00e1 parpadeando, la funci\u00f3n de silencio probablemente est\u00e9 activa.<\/p>\n<\/li>\n<p><\/ul>\n<p><\/li>\n<p><\/ol>\n<p><\/p>\n<h3><b>Paso 3: An\u00e1lisis de los Indicadores de Estado LED<\/b><\/h3>\n<p><\/p>\n<ol start=\"6\" data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\"><b>Estado de la Conexi\u00f3n:<\/b>\u00a0Verifique el estado de los indicadores LED en ambos dispositivos.<\/p>\n<p><\/p>\n<ul data-path-to-node=\"11,0,1\">\n<li>\n<p data-path-to-node=\"11,0,1,0,0\"><b>Estado Esperado:<\/b>\u00a0Los LED tanto del\u00a0<b>transmisor como del receptor deben emitir una luz verde continua (fija)<\/b>. Una luz verde fija generalmente indica una conexi\u00f3n estable y lista para operar.<\/p>\n<\/li>\n<\/ul>\n<p><\/li>\n<p><\/ol>\n<p><\/p>\n<p><strong>If your device continues to malfunction after successfully completing all the above steps, you may proceed with the service request, having confirmed that the basic settings and power supply are correct.<\/strong><\/p>\n<p>[\/vc_toggle]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f67403-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"67403\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/67409#wpcf7-f67403-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"67403\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f67403-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-67403  \">\t\t<span class=\"wpcf7-form-control-wrap uacf7_submission_id-263\"\n\t\t\tdata-name=\"uacf7_submission_id-263\">\n\n\t\t\t<input hidden id=\"uacf7_uacf7_submission_id-263\" class=\"wpcf7-form-control wpcf7-uacf7_submission_id\" aria-invalid=\"false\" name=\"uacf7_submission_id-263\" size=\"40\" value=\"101\">\n\t\t\t<span><\/span>\n\t\t<\/span>\n\n\t\t\r\n\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"modelurzadzenia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Modelo del dispositivo*\" value=\"\" type=\"text\" name=\"modelurzadzenia\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"opisusterki\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n del fallo*\" name=\"opisusterki\"><\/textarea><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fv\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"N\u00famero de factura\" value=\"\" type=\"text\" name=\"fv\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nazwafirmy\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre de la empresa*\" value=\"\" type=\"text\" name=\"nazwafirmy\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nip\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de IVA*\" value=\"\" type=\"text\" name=\"nip\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"osobakontaktowa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Persona de contacto (nombre y cargo)*\" value=\"\" type=\"text\" name=\"osobakontaktowa\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono de contacto*\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico de contacto*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adresdozwrotu\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Calle y n\u00famero de casa\/apartamento (Direcci\u00f3n de devoluci\u00f3n del producto reparado)*\" value=\"\" type=\"text\" name=\"adresdozwrotu\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kodpocztowy\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"C\u00f3digo postal*\" value=\"\" type=\"text\" name=\"kodpocztowy\" \/><\/span>\r\n<span class=\"wpcf7-form-control-wrap\" data-name=\"miasto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ciudad*\" value=\"\" type=\"text\" name=\"miasto\" \/><\/span>\r\n<br \/>\r\n<p><b>Despu\u00e9s de enviar la solicitud, espere a que nuestro equipo de servicio se ponga en contacto con usted para acordar los siguientes pasos.<\/b><\/p>\r\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"zgoda\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"zgoda\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> He le\u00eddo y acepto la <a href=\"https:\/\/mexpo.eu\/polityka-prywatnosci\/\">pol\u00edtica de privacidad<\/a> y autorizo el uso de mis datos de contacto para la tramitaci\u00f3n de la Solicitud de Servicio.<\/p>\r\n\r\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_toggle title=&#8221;\u26a0 Lea esto antes de enviar su equipo a servicio t\u00e9cnico \u26a0Haga clic aqu\u00ed&#8221; style=&#8221;simple&#8221; custom_font_container=&#8221;tag:h2|font_size:20|text_align:center&#8221; custom_google_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1763473368668{margin-bottom: 20px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-right: 20px<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-67409","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/pages\/67409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/comments?post=67409"}],"version-history":[{"count":3,"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/pages\/67409\/revisions"}],"predecessor-version":[{"id":67741,"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/pages\/67409\/revisions\/67741"}],"wp:attachment":[{"href":"https:\/\/mexpo.eu\/es\/wp-json\/wp\/v2\/media?parent=67409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}