{"id":67398,"date":"2025-10-19T11:46:15","date_gmt":"2025-10-19T09:46:15","guid":{"rendered":"https:\/\/mexpo.eu\/?page_id=67398"},"modified":"2025-11-18T14:53:05","modified_gmt":"2025-11-18T13:53:05","slug":"service-form","status":"publish","type":"page","link":"https:\/\/mexpo.eu\/en\/service-form\/","title":{"rendered":"Service Request Form"},"content":{"rendered":"

[vc_row][vc_column][vc_toggle title=”\u26a0 Read before sending your equipment for service<\/b> \u26a0
\nClick here” style=”simple” custom_font_container=”tag:h2|font_size:20|text_align:center” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal” css=”.vc_custom_1763473368668{margin-bottom: 20px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-right: 20px !important;padding-left: 20px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: #FF9900 !important;}” use_custom_heading=”true”]Before submitting a fault report and sending your equipment to our service center, please follow the steps below. Verifying that all points have been checked correctly may resolve the issue without requiring a service intervention.<\/p>\n

Step 1: Check Channels and Power<\/strong><\/p>\n

    \n
  1. Transmitter Channel:<\/strong>\u00a0Ensure that\u00a0only one transmitter is operating on the same channel<\/strong>\u00a0in your immediate vicinity. Channel conflicts can cause interference.<\/li>\n
  2. Channel Pairing:<\/strong>\u00a0Confirm that\u00a0both the transmitter and the receiver are set to the exact same channel<\/strong>. This is crucial for proper communication.<\/li>\n
  3. Transmitter Power:<\/strong>\u00a0Verify that the\u00a0transmitter batteries are fully charged<\/strong>. Low power levels may result in unstable operation or a complete loss of transmission.<\/li>\n<\/ol>\n

    Step 2: Receiver and Mute Function Verification<\/strong><\/p>\n

      \n
    1. Receiver Volume:<\/strong>\u00a0Check that the\u00a0receiver volume is set to maximum<\/strong>\u00a0(or to an appropriate, audible level). Make sure it hasn\u2019t been accidentally muted or turned down.<\/li>\n
    2. Transmitter Mute Status:<\/strong>\u00a0Ensure the\u00a0transmitter\u2019s mute function is disabled<\/strong>.\n
        \n
      • Indicator:<\/strong>\u00a0This usually means the\u00a0green LED on the transmitter should not be flashing<\/strong>\u00a0(it should be solid, depending on the model). If it is flashing, the mute function is likely active.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

        Step 3: LED Status Indicator Analysis<\/strong><\/p>\n

          \n
        1. Connection Status:<\/strong>\u00a0Check the status of the LED indicators on both devices.\n
            \n
          • Expected State:<\/strong>\u00a0The LEDs on\u00a0both the transmitter and the receiver should be glowing a continuous (solid) green<\/strong>. A solid green light typically indicates a stable connection and readiness for operation.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

            If your device continues to malfunction after successfully completing all the above steps, you may proceed with the service request, having confirmed that the basic settings and power supply are correct.<\/strong><\/p>\n

            [\/vc_toggle]\n

            \n

            <\/p>

              <\/ul><\/div>\n
              \n
              \n<\/fieldset>\n
              \t\t\n\n\t\t\t\n\t\t\t<\/span>\n\t\t<\/span>\n\n\t\t\r\n\r\n<\/span>\r\n